Your (own or rented) property must be in coverage of our transmitters networks. Direct line of sight between receiver and base station is essential in most cases, hence usually antenna is installed in higher places of the property or on the roof. Our engineers always check signal levels and discuss with you everything (required antenna position, cabling, prevised additional costs if applies) before attempting to install.

Usually typical installation lasts about 1 hour.

Typical, standard installation includes registration, installation and configuration of receiver and wireless router, 10 meters of high quality, shielded, external ethernet cable connecting receiver with router and initial 1 hour of labour.

All provided equipment (receiver and routers) are sole property of MariposaNet and must be returned after contract termination.

If your installation is more complex, you have special wishes (e.g. installation of additional wireless access points) and/or we need to use more cable and/or we need to spend more time for installation (e.g. running additional cabling from roof or through community building), following costs applies:

Additional ethernet cable is 1,80€ per meter

Additional labour time is 60€ per hour, counted 15€ for every 15 minutes.

Installation and configuration of additional routers / access points – 40€ each

You can pay for installation in cash or by debit/credit card.

With installation costs you also pay for the remaining days until the end of the calendar month unless you have chosen Pay As You Go option.

With Pay As You Go option you pay in advance for month(s) you wish starting from the day of installation.

For all monthly based contracts, payments can be done in distance by direct debit, debit/credit card, wire transfer or you can visit us in office and pay by card or in cash.

For “Pay As You Go" options, payment can be done in distance by debit/credit card, wire transfer or in office by card or in cash. In this option payment must be done in advance (prepaid).

Hibernation – line “suspension" during calendar months you are out of Tenerife and don't use service.

To “suspend" line, you have to notify us in writing with at least 10 days notice and specify for which months (maximum of 6 full calendar ones) connection should be “suspended"

During Hibernation, Internet access on your line is blocked.

For fixed term contracts, hibernation months do not compute to permanency periods.